Ordering and Dispatch Within New Zealand

Orders are accepted from November onwards for delivery the following winter. Roses may be ordered by email, fax, telephone, letter or when visiting the nursery. No advance payment is required or accepted with the order. Credit cards will be processed at the time of dispatch‚ or an invoice will be sent payable on receipt of the order. Payment can be made by cheque or credit card.

Dispatch of winter orders

Winter orders are sent out from June until August. During this time plants are hand-lifted and packed immediately - roots are wrapped in a damp medium, bagged in plastic and packed in a strong box for posting. Dispatch takes place on the same day as lifting. Because of the central position of the nursery it is only a matter of little more than a day before customers receive their orders. Instructions for planting and culture are sent with each consignment. If any plant fails to grow a replacement will be sent without charge the following winter.

Summer orders

Orders for containerised roses in summer may be placed by telephone only. Limited varieties available.

Export orders

Regulations concerning the importation of plants vary from one country to another and it is advisable to become acquainted with these before ordering. Many countries do not allow the importation of plants which have been grown in the open ground. At Tasman Bay Roses all plants are field grown. While we welcome orders it may be impossible for us to comply with certain regulations. We are unable to send roses overseas unless every condition is met.

Any request to import must be accompanied by full documentation and this should be made under an official letterhead of the issuing authority of that country. This will enable the New Zealand Ministry of Agriculture to activate the issuing of export permits here. A phone call to the nearest department of agriculture will inform you of these conditions.

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